Terms & Conditions

Terms & Conditions for Restaurant Reservations

Thank you for choosing to dine with us at Coppa Club.  We just have a few important terms and conditions for you to read through before your visit.

We want all our guests to feel confident that we are following all the government’s guidance at this time so that you can relax and enjoy your time with us, safe in the knowledge that we’re doing what we need to do to keep our staff and guests safe.  For details of our Covid-19 health and safety measures please visit our website.

By booking at Coppa Club, you confirm your acceptance of the following:

GENERAL

• Current government guidance is for groups of no more than 6. However if you wish to make a future booking for 8 people or more, credit card details will be required to secure the booking
• If you are running late, please note that we will be unable to hold your table for longer than 20 minutes
• If you wish to bring any celebratory decorations such as balloons into Coppa Club, please speak to a member of our team no less than 48 hours before your reservation
• We have set up a contact-free and GDPR compliant Track and Trace system. All you need to do is scan the QR code when you arrive.

NO SHOWS AND LATE CANCELLATIONS

• We ask for at least 48 hours’ notice if you’d like to cancel or amend the number of guests in your booking.  Please note we may not always have availability to increase your reservation: we will do our best!
• In the process of increasing or decreasing your party size, please note that we may need to change the location of your dining table in the restaurant
• If notice is not received in time, and guests do not arrive within 20 minutes of their reservation, we reserve the right to charge a ‘no show’ fee of £10 per guest to the card given to secure the booking
• This fee will be processed no more than 24 hours after the original scheduled booking.

BOOKING CONFIRMATION

• For bookings made online or over the phone, you will receive a booking confirmation to the email address provided within few seconds of making your booking.
• In addition to confirming your reservation details, this initial confirmation email will also include instructions to cancel or amend your booking should you need to.
• For bookings of 8 or more, you will receive a link via email inviting you to provide credit card details to secure the reservation. Please note that your booking is only provisional until this is done. If we do not receive card details within 48 hours, your booking will be automatically released from the system. You will be notified via email if your booking has been released.
• If no confirmation email is received, please contact us ASAP.
• If you require email confirmation of any alterations or updates to existing bookings, please ask, as these are not sent automatically.

ARRIVAL AND TIMINGS

• We operate a timed booking system to help us maintain a high standard of dining experience for all of our guests.
• For bookings of 2 people you will have the table for 1 hour 15mins from the time of your booking
• Bookings of 4 – 7 people are for a maximum of 1 hour 45mins from the time of your booking
• Bookings for 8 people or more are for 2 hours or more from the time of your booking
• Any requests for extensions to your booking time will need to be discussed and confirmed with the Management Team
• Please note that your table is booked from the time your booking begins, not your arrival time. Parties arriving late will nevertheless need to adhere to the above booking times.

PAYMENT

• All food and drink prices quoted are inclusive of VAT
• A 12.5% discretionary service charge will be added to your final bill
• Please note that we are now cashless and taking payments by card machine only.

Terms & Conditions for Igloo Reservations

• Igloos are for diners only, at the manager’s discretion – drinks are available in the main bar and lounge areas
• Private Igloo Bookings are for a maximum of 8 diners, however please note current government guidance is for groups no larger than 6. Please select the size of the booking you require when making your reservation.
• All bookings require a credit card guarantee to secure them.
• If you wish to bring any celebratory decorations such as balloons, please speak to a member of our team no less than 48 hours before your reservation.

IGLOO NO SHOWS AND LATE CANCELLATIONS

• We ask for at least 48 hours’ notice if you’d like to cancel or amend the number of guests in your booking.
• If notice is not received in time, and guests do not arrive within 20 minutes of their reservation, we reserve the right to charge a ‘no show’ fee of £120 to the card given to secure the booking
• This fee will be processed no more than 24 hours after the original scheduled booking.

IGLOO ARRIVAL AND TIMINGS

• Due to the popularity of our Coppa Club igloos, we operate a timed booking system to help us maintain a high standard of dining experience for all of our guests.
• Private Igloo bookings are for a maximum of 2 hours
• We appreciate your support and understanding as we try to maintain this timing to ensure a great experience for all.

IGLOO PAYMENT

• Minimum spend of £240 per igloo applies to all bookings regardless of party size.
• All food and drink prices quoted are inclusive of VAT.
• The full Coppa Club a la carte menu is available, plus an exclusive igloo menu of additional celebratory items only available in the igloos.
• A 12.5% discretionary service charge will be added to your final bill.

PETS

• Our main bar/ lounge areas are pet friendly; we do not permit pets in the restaurant areas or the Igloos.
• Guide dogs are always welcome throughout Coppa Club.

CHILDREN

• Children of all ages are welcome at Coppa Club! Please do include them (including babies) in your final party size
• If you need a highchair or space for a pushchair, please specify this at the time of booking

WHEELCHAIR ACCESS

• Our main restaurant is fully accessible to wheelchair users. However, due to the raised level of the igloos, narrow entry and constricted space within, unfortunately we cannot guarantee access.

DIETARY REQUIREMENTS

• Sample Coppa Club menus are available on our website
• Please notify us of any specific allergies or food intolerances in your party, both at the time of booking and to a member of our team when you arrive.

CANCELLATION BY COPPA CLUB

• Coppa Club reserves the right to cancel guest bookings at any time with written notice for any of the following reasons:
• If the guest is in breach or default of their obligations under this agreement
• If the event might prejudice the reputation of Coppa Club, or cause damage to the premises
• If Coppa Club is unable to carry out its obligations due to circumstances beyond its control (for example closure, refurbishment or emergency)

LOST PROPERTY

• All property left on Coppa Club premises is done so at the owner’s risk.
• Coppa Club accepts no responsibility for any loss of or damage to property left behind.

By booking with Coppa Club you confirm your acceptance of these terms and conditions.

For further details please contact [email protected].